Breaking News!!

For further information go to: or

call 1800 491 793 Monday to Friday 8:30 am to 5:00 pm

Important Covid Information For Aged Care Workers

Let’s work to keep all aged care workers safe during this COVID19 pandemic.

Many aged care workers speak English as a second language. If you have fellow workers in your aged care workplace that are not fluent in English and require important advice and information about COVID19 please click on the following link to download the attached translated documents:

Translations are in six commonly spoken languages in aged care settings:

  • Greek
  • Hindi
  • Somali
  • Tagalog
  • Tamil
  • Vietnamese

General Advice

For general advice (unrelated to single site employment) you can call the HWU on (03) 9341 3300.

However, our services are member-only. You can join the HWU on-line by going to

Health Services Union

The Health Services Union is the union for aged care workers employed as carers, catering, cleaning, administration, lifestyle, maintenance, allied health and other support services. We’re here for aged care workers to ensure that you get the support and advice you need. If you need to speak with someone or have a question about the Single Site principles you can call 1300 478 679 or email


New South Wales Branch of the Australian Nursing and Midwifery Federation - information for members

The New South Wales Nurses and Midwives’ Association, in conjunction with the New South Wales Branch of the Australian Nursing and Midwifery Federation (‘Federation’), represents in NSW the industrial interests of nurses, midwives, enrolled nurses and assistant in nursing/midwifery employed in the public, private, aged care and disability sectors.  The Federation also represents and provides for their professional, educational and industrial welfare.

You can contact the Federation here.

Read more


The Australian Nursing and Midwifery Federation, Victorian Branch

The Australian Nursing and Midwifery Federation, Victorian Branch, represents over 94,000 members, including more 13,000 nurses and personal carers across for profit and not for profit aged care in Victoria. Every one of the more than 600 private aged care workplaces has an allocated Industrial Organiser who can assist you with concerns or disputes over any workplace issue. Organisers are supported by a team consisting of an Industrial Officer, a health and safety specialist and a Professional Officer.

The Guiding Principles agreed by the Commonwealth say that an employee must choose to work with the one employer where they currently work the most hours or where they are offered the most hours (after a discussion with your employer). The employer/s where you work the fewest hours should release you and preserve your employment for at least eight weeks (or longer depending on the circumstances of the pandemic).

Further, the Guiding Principles say that ”Every effort will be made to ensure workers are supported, paid their usual income, not disadvantaged.” This means that the single employer, where you work the most hours, must make up your income to what you usually receive from both employers (and the primary employer will be reimbursed later by the Commonwealth).

However, as this is a new process and relies on the goodwill of employers, a number of potential problems may arise. One could be a refusal by one of your employers to participate in the scheme. Others could include that you are financially disadvantaged or that you are not offered the shifts that suit your personal, medical or family circumstances.

ANMF is here to support members to ensure that this process takes place as fairly as possible, and to provide advice or advocate for you if you strike any difficulties

Having problems?

If you have any problem with your request to work at a single site in aged care in Victoria please go to , fill out the form and the relevant Industrial Organiser (who has coverage of the workplace) will contact you within 24 hours.

General Advice

For general advice (unrelated to single site employment) you can complete our online form and one of our Member Assistance team will respond to your query.

However, our services are member-only. You can join the ANMF on-line by going to

The Health Workers Union (HWU), Victorian Branch

The Health Workers Union (HWU) has over 16,000 members, including aged care workers. It is the largest Victorian branch of the Health Services Union.


Established in 1911, the Health Workers Union is a strong union with a proud history. Our aim is to use our combined power to improve working conditions and to maintain reasonable wages and benefits for Victorian aged care members.

We provide support, advice and representation to aged care workers through our Member Assist Call Centre, our HWU Organisers and Industrial Team on:

  • Collective & Individual Workplace Issues
  • Conditions & Entitlements
  • Wages
  • Contractual Issues
  • Terminations & Unfair dismissals

The HWU works to achieve your collective industrial and workplace objectives:

  • Negotiating Awards & Enterprise Bargaining Agreements
  • Fighting for Aged Carer Ratios
  • Improving Occupational Health & Safety
  • Negotiate Better Working Conditions
  • Pursuing Group Reclassifications

The Health Workers Union operates between 8.30am to 5.00pm, Monday to Friday, excluding public holidays. If you have an urgent matter outside of these hours, email

The HWU represents the following classifications in Aged Care:

  • Personal Care Workers
  • Cooks
  • Cleaners
  • Leisure and Lifestyle Officers
  • Laundry Workers
  • Receptionists
  • Computer Clerks
  • Recreational Officer
  • Resident Liaison Workers
  • Leisure and Lifestyle Co-ordinators
  • Residential Care Workers
  • Home Care Workers
  • Residential Support Worker
  • Rostering Co-ordinators


  • Senior Attendants
  • Services Attendants
  • Services Co-ordinators
  • Services Managers
  • Skilled Labourers
  • Specialised Dementia Carers
  • Supervisors
  • Chefs
  • Head Chefs
  • Support Services
  • Support Services Managers
  • Team Leaders
  • Therapists
  • Workplace Trainers


Single Site Grant (SACWIC) Extended to 30 November 2020

We have just received formal confirmation that the relevant activity period for single site arrangements under the Commonwealth Government grant will be extended to 30 November 2020 for Melbourne and Mitchell Shire.  This is a change to the end date which was previously 26 October 2020.

 The Guiding Principles are also be updated to align with this November 30 date.

The Guiding Principles Support Hub contains further resources to support you through the process of extending your funding, including draft letter templates.  Staff who have moved to a primary site can be extended at that primary site through negotiation with the relevant employer(s) with the conditions of engagement continuing until November 30. Transition out resources are also available on the website.

Approved providers can apply for funding up until 30 June 2021 to cover the costs of supporting eligible workers during the period to 30 November 2020:

  • who normally work at multiple residential aged care facilities, but will be working solely at the facility being applied for
  • who are not to work because they have been experiencing COVID-19 symptoms, have been diagnosed as COVID-19 positive, require testing or are subject to self-isolation or quarantine requirements
  • to undertake training in the event a skills gap arises from where existing workers are not to work due to experiencing COVID-19 symptoms, or are subject to self-isolation or quarantine requirements.

Grant Opportunity and documentation can be found at Support for Aged Care Workers in COVID-19 (GO4215) Program.

ANMF COVID-19 newsflash - Single-site employment extended to 30 November in private aged care

The Federal Government announced this afternoon that it is extending the private residential aged care single-site arrangements for metropolitan Melbourne and Mitchell Shire until 30 November 2020.

The single site employment policy was due to end in 12 days on 26 October.

ANMF supports the extension, but we are disappointed the announcement was delayed which has made it difficult for aged care nurses, personal care workers and their employers to plan rosters and work arrangements.

The Victorian Government has already announced single site employment will continue to operate in public residential aged care facilities until February 2021.

Read more

ANMF COVID-19 newsflash

View this Newsflash online

Support for Residential Aged Care Workers and the Single Site Grant Extension

Employers and Unions are reaching out to aged care workers who have questions or concerns surrounding the recently extended SACWIC support grant.   The funding opportunity was scheduled to expire on 25 September 2020, however, it has been extended to 26 October 2020. It may be extended further if required and the Support Hub will be regularly updated to advise of any changes to this.

Workers are encouraged to get in touch with your union (ANMF, HWU or ASU) if you require assistance or have any questions regarding the recent funding extension.

The Guiding Principles Support Hub contains an extensive FAQ section for referral and details around the process of extending workers engagement, including draft letter templates.

We are here to help!

For support and further information:

Guiding Principles Support Hub:
Australian Nursing and Midwifery Federation (Vic):

Health Workers Union:
Australian Services Union:

Update on Single Site Employment

Update on single site employment
Following further discussions between ANMF, the peak aged care provider bodies, Leading Age Services Australia, Aged and Community Services Australia and the Aged Care Guild, and the Federal Government, a final version of the Guiding principles for residential aged care was published on 7 August 2020.

Download the full Newsflash here

Support for Aged Care Workers in COVID-19 (SACWIC) grant case studies

Support for Aged Care Workers in COVID-19 (SACWIC) grant case studies
These case examples are designed for both aged care providers and employees. The Support for Aged Care Workers in COVID-19 (SACWIC) grant is the title given to the funding stream that providers can access to support the Guiding principles for residential aged care and pandemic leave.

Download the full Newsflash here

The Australian Services Union, Victorian & Tasmanian Authorities & Services Branch

The ASU represents approximately 23,000 members in Victoria & Tasmania in working for local government, not-for-profit organisations and the private sector. We have members working in domestic assistance, personal care, social support, home maintenance, meals, transport, respite care, assessment, case management and service co-ordination.

We are a union for members that deliver services Australia depends on every day.

Through the Australian Services union workers draw in their collective strength to deliver better pay, conditions and services that help you get ahead.

We’re always there at times when members need our help at work, and we are by their side in between those points in time with services that make their work-life better.

We make sure members have service options that recognise all members are unique.

Everyone’s different but we’re here for members, every step of the way.

We are here to help!

We help workers deal with issues as they arise at your workplace – either individually or as a group – and campaign to improve the conditions for workers.  We provide workplace information, services and individual support to members. We can help you with concerns about your pay, leave arrangements, hours of work, occupational health & safety or any industrial issues.

You can contact the ASU on 1300 855 570 or

Further support for Victorian nurses, midwives and carers a phone call away

Further support is a phone call away for Victorian nurses, midwives, students of nursing and midwifery and aged
care personal care workers working under extraordinary pressure during the pandemic.
They can call the Nursing and Midwifery Health Program Victoria for tailored mental health, counselling support
and referrals with an additional $250,000 in funding announced today by the Andrews Government.
Today’s funding announcement is in addition to $350,000 provided in May to help manage the additional demand
due to the workforce stresses in the pandemic.
The independent, free and confidential Nursing and Midwifery Health Program is run by nurses making it a unique
support service for the workforce.

Download the full Australian Nursing & Midwifery Federation (Vic Branch) Media Release here

Latest ANMF Media Release