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Counselling Support


The Federal Government, industry, peak bodies and unions are working together to help reduce the spread of COVID-19 infections in residential aged care facilities.

On Monday 27 July 2020, industry released The Guiding Principles for residential aged care – keeping residents and workers safe (the Principles) with the support of Government, peak bodies and unions.

The principles were first enacted in Victoria in July 2020 to inform the transition to single site employment in residential aged care and have now been used in several hotspots across Australia.

Support is available to aged care workers whose regular working arrangements have changed as a result of the Principles. These workers can get free counselling services from Converge International.

Converge International will deliver up to five free counselling sessions per person. Services include employee and manager support, career guidance, financial counselling and family support.

Phone 1800 697 327 (free call) or visit to book an appointment. Make sure you state that you are from the “Residential Aged Care Workforce” when booking.

In addition, a Support Hub is available for  Aged Care providers using the Principles. The Guiding Principles Support Hub by ACSA and LASA is available by phoning 1800 491 793 (free call).

Residential aged care facilities should follow these steps in order, following the identification of a COVID-19 positive case. The Communicable Diseases Network Australia (CDNA) has developed national guidelines for the prevention, control and public health management of COVID-19 outbreaks in residential care facilities. You can find the CDNA guidelines here.