This program is now closed for new referrals

Counselling Support


The Federal Government, industry, peak bodies and unions are working together to help reduce the spread of COVID-19 infections in residential aged care facilities.

On Monday 27 July 2020, industry released The Guiding Principles for residential aged care – keeping residents and workers safe (the Principles) with the support of Government, peak bodies and unions.

The principles were first enacted in Victoria in July 2020 to inform the transition to single site employment in residential aged care and have now been used in several hotspots across Australia.

Support is available to aged care workers whose regular working arrangements have changed as a result of the Principles. These workers can get free counselling services from Converge International.

Converge International will deliver up to five free counselling sessions per person. Services include employee and manager support, career guidance, financial counselling and family support.

Phone 1800 697 327 (free call) or visit to book an appointment. Make sure you state that you are from the “Residential Aged Care Workforce” when booking.

In addition, a Support Hub is available for  Aged Care providers using the Principles. The Guiding Principles Support Hub by ACSA and LASA is available by phoning 1800 491 793 (free call).

Read the latest  ANMF article Single site employment update – extended to 26 October 2020 here

Support for Aged Care Workers in COVID-19 (SACWIC) Grant Opportunity Guidelines

updated January 2021

These guidelines contain information relating to the Support for Aged Care Workers in COVID-19 (SACWIC) Grant Opportunity. It is important that providers carefully review the guidelines  document before applying for a grant.

This grant opportunity is designed to minimise the risk of an infection occurring in the aged care sector. The purpose of the SACWIC grant opportunity is to minimise the risk of infection to aged care workers, residents and other consumers of aged care services.

This grant program will also enable providers located in the hotspots identified in Appendix 1 to implement the decision by the Fair Work Commission in relation to Paid Pandemic Leave3 for the Aged Care Award 2010, the Nurses Award 2010 and Health Professionals and Support Services Award 2020 (Health Professionals Award).  The SACWIC grant opportunity will be available for eligible activities from 15 July 2020 through to 31 May 2021

It is important that you read the Guidelines document before applying for a grant.

The Australian Government recognises Australia’s aged care workers are an important part of our aged care system and supporting them during the COVID-19 pandemic is critical. This fact sheet provides information on paid pandemic leave for aged care workers and guidance for providers to implement these changes to help stop the spread of COVID-19.

Download the full document here

To find out more on how the Australian Government COVID-19 response will provide travel and accommodation support for aged care workers from interstate or regional areas to work in designated COVID‑19 areas in Victoria (currently metropolitan Melbourne and Mitchell Shire) or for local workers in these areas to minimise their exposure to the community or on public transport click here

Leading Age Services Australia Ltd (LASA) has established an online PPE portal with available PPE from third party suppliers for purchase.

Please note that while LASA will undertake some basic screening of the suppliers that they list, you are responsible for undertaking your own due diligence regarding the products you purchase.

Currently for sale:

  • Gloves
  • Antibacterial Wipes
  • Labcoats
  • Aprons
  • Bouffant Caps
  • PPE Organisers
  • Boot Covers
  • Single use Gowns
  • Single use surgical masks
  • Face Shields
  • Hand Sanitiser (variety of sizes) including wall mounted and automated dispensers

Information and the order form can be found at PPE Order Portal

Residential aged care facilities should follow these steps in order, following the identification of a COVID-19 positive case. The Communicable Diseases Network Australia (CDNA) has developed national guidelines for the prevention, control and public health management of COVID-19 outbreaks in residential care facilities. You can find the CDNA guidelines here.