Welcome to your Support Hub

This Hub has been developed to support  providers and their staff in Metropolitan Melbourne and the Mitchell Shire who have opted into the Guiding Principles for Residential Aged Care – Keeping Victorian Residents and Workers Safe.

Hotline: 1800 491 793

Monday to Friday 8:30 am to 5:00 pm.

For enquiries outside of our contact hours, please submit a support request using our online form here

Guiding Principles

To keep residents and workers located in hotspots in Victoria protected from the risks of acquiring COVID-19 in residential aged care facilities;

To have Victorian aged care workers based with one residential aged care facility only during this high risk pandemic period; and

To reduce the risk of aged care workers unintentionally transmitting COVID-19 by working across multiple sites.

Key Contacts

Aged & Community Services Australia

Leading Aged Care Services Australia

Victorian Department of Health

Cth Department of Health

More Resources

The Support Hub is a repository of handy resources across:

  • Employment Relations
  • Clinical Consulting
  • Workforce mobilisation

The Support Hub will continue to be refreshed and updated throughout the Pandemic as new information is made available.

Support Services

Clinical Support

ACSA and LASA are pleased to offer Clinical Support & Guidance Services to assist residential aged care providers implement the Guiding Principles for residential aged care – keeping residents and workers safe.

Employee Relations

The Guiding Principles for Residential Aged Care aim to improve health and safety outcomes of consumers and staff by building a framework which assists in limiting the movement of staff between providers and sites.

Supplier Register

This supplier register is intended to be a handy resource to assist providers access information, products and services that may assist through the implementation of the Guiding Principles.

Guiding Principles Support Webinar

Download Presentation

Guiding Principles Support Webinar first page

To access the Guiding Principles presentation click the link below

Guiding Principles Support Hub webinar

Watch the Video