Welcome to your Guiding Principles Support Hub

The Hub has been developed to support providers and their staff in declared hotspots who have opted into the Guiding Principles for Residential Aged care – Keeping Residents and Workers Safe.

Hotline: 1800 491 793

Monday to Friday 8:30 am to 5:00 pm.

For enquiries outside of our contact hours, please submit a support request using our online form here

Guiding Principles

To keep residents and workers located in hotspots in all Australian states and territories protected from the risks of acquiring COVID-19 in residential aged care facilities;

To have aged care workers based with one residential aged care facility only during this high risk pandemic period; and

To reduce the risk of aged care workers unintentionally transmitting COVID-19 by working across multiple sites.

See the full timeline of all hotspots here


All the latest information and updates

Australian Government has announced extension of SACWIC funding to 30/06/22. See more information here. (Updated  10 December 2021)

Australian Government has announced extension of SACWIC funding to 30/06/22. See more information here. (Updated 3 December 2021)

Victoria’s Single Site Engagement for Residential Aged Care to transition out over the next 2 weeks by 3 December 2021 – more information here (Updated 19 November 2021)

Single site workforce arrangements are ending in NSW and the ACT on 15 November:  see latest information here. No change for Victoria as yet – further advice to come. (Updated 2 November 2021)

Changes to SACWIC eligibility re hotspot timing where gap is less than 14 days – see details here (Updated 28 September 2021)

Quick Access To Resources

Read the latest Guiding Principles for Residential Aged Care for your State here

Review the Frequently Asked Questions here

See the latest funding grant application here

View our webinars here

Key Contacts

Aged & Community Services Australia

Leading Age Care Services Australia

Cth Department of Health

Victorian Department of Health

More Resources

The Support Hub is a repository of handy resources across:

  • Employment Relations
  • Clinical Consulting
  • Workforce mobilisation

The Support Hub will continue to be refreshed and updated throughout the Pandemic as new information is made available.

Support Services

Clinical Support

ACSA and LASA are pleased to offer Clinical Support & Guidance Services to assist residential aged care providers implement the Guiding Principles for residential aged care – keeping residents and workers safe.

Employee Relations

The Guiding Principles for Residential Aged Care aim to improve health and safety outcomes of consumers and staff by building a framework which assists in limiting the movement of staff between providers and sites.

Supplier Register

This supplier register is intended to be a handy resource to assist providers access information, products and services that may assist through the implementation of the Guiding Principles.