Welcome to your Guiding Principles Support Hub

The Hub has been developed to support providers and their staff in declared hotspots who have opted into the Guiding Principles for Residential Aged care – Keeping Residents and Workers Safe.

Hotline: 1800 491 793

Monday to Friday 8:30 am to 5:00 pm.

For enquiries outside of our contact hours, please submit a support request using our online form here

Guiding Principles

To keep residents and workers located in hotspots in all Australian states and territories protected from the risks of acquiring COVID-19 in residential aged care facilities;

To have aged care workers based with one residential aged care facility only during this high risk pandemic period; and

To reduce the risk of aged care workers unintentionally transmitting COVID-19 by working across multiple sites.

See the full timeline of all hotspots here

Guiding Principles Support Hub Closure 

The Guiding Principles Support Hub will close on 30/06/22 after nearly 2 years of operation. It is available to support Service Providers with any questions until that time. Contact the Guiding Principles Support Hub website or hotline on 1800 491 793 for any queries until 30/06/22.

The Guiding Principles Website will remain available until 31/12/22. The website will be current as at 30/06/22 and not updated thereafter.

If you need help or have questions that are not covered in the frequently asked questions after 30/06/22, please email your enquiry through to  Grant.ATM@health.gov.au (reference GO4215) or contact your service provider peak information services line.


All the latest information and updates

GO4215 for Single Site Engagement in Residential Aged Care closing at 2pm 30/06/22. (Updated 22 June 2022)

Guiding Principles Support Hub will also close 30/06/22

GO 4215 funding application round timelines – applications close 2pm, 30 June 2022 – Details here. (Updated 6 May 2022)

New CDNA guidelines released Feb 2022,  including Managing COVID in residential aged care in first 24 hrs: see links here:




(Updated 17 February 2022)

Australian Government has announced extension of SACWIC funding to 30/06/22. See more information here. (Updated  10 December 2021)

Australian Government has announced extension of SACWIC funding to 30/06/22. See more information here. (Updated 3 December 2021)

Victoria’s Single Site Engagement for Residential Aged Care to transition out over the next 2 weeks by 3 December 2021 – more information here (Updated 19 November 2021)

Single site workforce arrangements are ending in NSW and the ACT on 15 November:  see latest information here. No change for Victoria as yet – further advice to come. (Updated 2 November 2021)

Changes to SACWIC eligibility re hotspot timing where gap is less than 14 days – see details here (Updated 28 September 2021)

Quick Access To Resources

Read the latest Guiding Principles for Residential Aged Care for your State here

Review the Frequently Asked Questions here

See the latest funding grant application here

View our webinars here

Key Contacts

Aged & Community Services Australia

Leading Age Care Services Australia

Cth Department of Health

Victorian Department of Health

More Resources

The Support Hub is a repository of handy resources across:

  • Employment Relations
  • Clinical Consulting
  • Workforce mobilisation

The Support Hub will continue to be refreshed and updated throughout the Pandemic as new information is made available.

Support Services

Clinical Support

ACSA and LASA are pleased to offer Clinical Support & Guidance Services to assist residential aged care providers implement the Guiding Principles for residential aged care – keeping residents and workers safe.

Employee Relations

The Guiding Principles for Residential Aged Care aim to improve health and safety outcomes of consumers and staff by building a framework which assists in limiting the movement of staff between providers and sites.

Supplier Register

This supplier register is intended to be a handy resource to assist providers access information, products and services that may assist through the implementation of the Guiding Principles.